Gather the information you need to open an account by using the requirements tab on the product page. Once gathered, visit your nearest branch location of BOSVG. One of our friendly Customer Service Representatives will be happy to assist you with the process.
-Two pieces of valid Government-issued identification for each account holder:
ID card, Passport or Driver’s License.
-Income Verification for each account holder:
Job letter or Pay slip for persons employed with an individual, business or corporation, financial statements/records, bank activity statement covering a period of six months or income tax returns, proof of ownership of business or company, a letter from a justice of the peace certifying / verifying the source of income or nature of business operations (for person who cannot provided records or proof of business ownership)
-Address Verification in your name:
Utility bills (bearing your name) or Bank Statements
Within three business days, but may extend up to one week under extenuating circumstances.
Any Internet-enabled device such as a computer or tablet can interface with the Online Banking system. Any computerized device that is able to connect to the internet via any of the approved Web Browsers, such as Chrome and Microsoft Edge (Chromium), with a minimum internet speed of 56 kilobits per second (kbps).
Within three business days, but may extend up to one week under extenuating circumstances.
Yes. Account mandates can be prepared away from the Bank and sent to us for processing. However, all documents sent from outside of St. Vincent and the Grenadines must be signed and notarized by a registered notary in your jurisdiction.
Account information is available via Online Banking 24 hours a day. If you do not have an Online Banking account, you can visit any of our branches and register.
Yes. Ten dollars ($10.00) for Savings accounts and five hundred dollars ($500.00) for Chequing Accounts
We have taken precautions to offer you an Online Banking system that is secure and protected. It features password-controlled system entry, a VeriSign-issued Digital ID for the bank’s server, Secure Sockets Layer (SSL) protocol for data encryption, and a router loaded with a firewall to regulate the flow of server traffic. To deter unauthorized Log in attempts, the system will lock out the user after three unsuccessful tries. It is recommended you memorize and protect your Login ID and Password. For the iOS and Android mobile banking application, you will be able to utilize the fingerprint authentication for those devices that are so equipped.
You would be required/prompted to change your password every ninety (90) days. It would require an alpha-numeric password (Letter and numbers) containing a minimum of six (6) characters and a maximum of twelve (12).
Internal transfers are instant however regional and international transfers may take until the following business day to be processed.
Yes, you will be able to see all transactions and pending transactions real-time on your online banking application.
Balance alerts can also be activated.
You may reset your password in three ways:
-You may self-reset by pressing the Forget Password option, insert you User ID and pressing submit. You would be required to answer at least one of your security questions. Following this an email will be sent to your designated email address. Follow the instructions outlined in the email to complete the reset
Our online services include the following:
-View account balances
-Transfer between accounts
-Make bill payments
-View account history
-Stop Payments
-Secure messaging
-Order wire transfers, cash, cheques, drafts
-Report lost/stolen card
-Peer payments
-Payroll payments
-Set & Receive alerts
Using our platform, you may access your account from any web-based device using our website www.bosvg.com. Access may also be gained using the BOSVG App available for download from the Google AppStore for Androids or the Apple Store for iPhone devices.
Yes, all the accounts on your customer information file will be added upon your request.
Yes, you can set up a number of different alerts (Deposits, Withdrawals, DDA daily balances, Utility Payments and more on DDA, Savings and CD Accounts) using the Alerts tab.
You can select your password and change it at any time. Your password will never be known to anyone including bank personnel. The following guidelines apply when selecting your password:
-Must be 6-8 characters in length.
-May contain any combination of letters, numbers and hyphens.
-The password is case-sensitive; i.e. “A” is not the same as “a”.
-Avoid using your identification numbers, your name, date of birth, or names of your children in the password.
-You must change your password the first time you access E-Banking and every 90 days thereafter.
You can transfer from any savings and chequing account held at BOSVG, to any other account on your customer profile. Additionally, you may set up Peer-to-Peer transfers to make transfers to other BOSVG Customers. For regional and international transfers, you may use the Advanced Option of Wire Transfers.
Yes, this is a feature of the digital interface. When you access your online account, look for the options tab and select recurring payment.
Currently there is no limit set for the number of online transfers which can be done daily.
Are there limits to the total amount that I can transfer daily?
We currently have VINLEC, CWSA, LIME, COURTS & SINGER.
During Banking hours feel free to contact our Customer Support Unit at 784-452-4375. Additionally, you may send an email to info@bosvg.com.
Upon maturity the CD is paid as per your instructions. In the absence of any instructions the CD will roll over for a further period equal to the original.
Certificate is mailed upon renewal of deposit.
Once per period – upon maturity.
No. The option of withdrawing interest is only available upon maturity.
Five thousand dollars is the minimum deposit.
After your account is opened, you may not make additional deposits or withdrawals until maturity.
If the CD is redeemed before maturity, it will incur an interest penalty. Please see our list of charges located on www.bosvg.com for more information on Fees.
You can apply by completing and submitting our application form. You will need to take the application to the Credit Department for assessment and approval.
Within five to ten working days after approval.
Yes. Credit card information can be accessed via our website’s online portal and via the Caribbean Cards mobile app.
Through the website’s online portal or through the Caribbean Cards mobile app. (Google Playstore). You can also walk into any of our branches.
Through BOSVG online banking platform or at any of our branches. Also, at any 4C’s member bank throughout the Caribbean.
Request can be made in writing or visiting one of our Credit Officers.
Contact the bank immediately to report the lost or stolen card.
Online payments are applied the following business day.
You may initiate a wire to another Financial Institution by:
– Using our Online Banking platform – Advanced Features
– Completing and submitting our Payment Order form.
Gather the information you need to open an account by using the requirements tab on the product page. Once gathered, visit your nearest branch location of BOSVG. One of our friendly Customer Service Representatives will be happy to assist you with the process.
-Two pieces of valid Government-issued identification for each account holder:
ID card, Passport or Driver’s License.
-Income Verification for each account holder:
Job letter or Pay slip for persons employed with an individual, business or corporation, financial statements/records, bank activity statement covering a period of six months or income tax returns, proof of ownership of business or company, a letter from a justice of the peace certifying / verifying the source of income or nature of business operations (for person who cannot provided records or proof of business ownership)
-Address Verification in your name:
Utility bills (bearing your name) or Bank Statements
Making a request with your overseas Bank. BOSVG can assist by providing you with our wiring instructions.
Within three business days, but may extend up to one week under extenuating circumstances.
Yes. Ten dollars ($10.00) for Savings accounts and five hundred dollars ($500.00) for Current Accounts
You may re-order cheques in the following ways:
– Use the Online Banking Application
– Fill the requisition slip found in your current check book and drop it off at any of our branch locations.
– Visit any of our Branches and request a Requisition Form
Your available balance is the amount of money in your account to which you have immediate access. Your available balance will be different from your current balance if we placed a hold on your deposit or if an authorized credit or debit card transaction has not yet cleared.
– Use the Online Banking Application
– Contact us as soon as possible to notify us that you wish to stop payment on the check.
Your signature is required to process this type of request. If you are unable to visit any of our branches, please send an original signed request to the branch where you opened your account(s). Letters sent from outside of St. Vincent and the Grenadines must be signed and notarized by a registered notary in your jurisdiction.
Yes. Foreign Currency transactions must originate from an account.
Yes. There is a transaction fee which is included in our List of Charges. The full list may be seen on our website www.bosvg.com.
There is no maximum. The minimum is the smallest paper note offered in the specific currency.
No. We only negotiate paper notes for foreign cash transactions.
Our Foreign Currency exchange rates are available on our website www.bosvg.com and in branch.
We offer Education Loans, Consumer Loans, Mortgages & Commercial Loans. We may engage in additional programmes as they become available. For updates, kindly visit our website at www.bosvg.com.
By contacting our Credit Department to set up an appointment for an interview.
We require 2 forms of valid picture ID, Proof of address & a job letter and pay-slip for new customers (pay slip only for existing customers)
Loan payments are deducted from your corresponding Savings or Checking account or over the counter payments can be made at any of our branches. Regular loan payments can also be made using the online platform.
The User ID you are given cannot be changed.
Your Mobile ID is the unique Identifier that is used to be able to facilitate Peer to Peer transactions. The Mobile ID is used to add the Peer to your profile.
Answer: Your Mobile ID is given to you in the introductory email you would receive. If you have changed your Mobile ID from the one given to you, you may need to contact the Bank via a secure message on the mobile app or the web portal, requesting it be re-sent to you.
24 hours after you have completed the application, check the inbox of the email which you provided or the junk mail for your credentials. The email address would read noreply@bosvg.com
Answer: On the welcome page of the app and the web portal, click on “Forgot password?” and follow the instructions provided.
You should reset your password – on the welcome page of the app and the web portal, click on “Forgot password?” and follow the instructions provided.
You must first add your bill onto your account.
Web portal – under “Payments”, you click on “Manage Payees”, under “Merchant” you click on the plus sign and select the utility company and add your bill. Please note, Cable carries eight (8) to nine (9) digits beginning with a “5”or a “6”, whereas Lime is twelve (12) digits ending with four (4) zeros.
Mobile app – under “Payments”, you click on “Pay Merchant” then on “Manage” then click on “Add Merchant”. From here you may add your bill.
After your bills have been added your bills you can immediately pay them.
You must first add your Peer.
Web portal: under “Payments”, click on “Manage Payees”, under “Peers” click on the plus sign; you can now add your Peer.
Mobile app – under “Payments”, click on “P2P”, then click on “Manage”, then click on “Add Peer”. From here you can now add your Peer. Immediately after adding your Peer you can begin to send funds to them.
If you are using the web portal on your phone, this feature may not be functional. Try using the web portal on a tablet, PC or laptop to access this feature; or you may use the mobile app.
In order to add a peer you first need your peer’s Mobile ID and Account number.
1-784-534-7006 – all Online Banking related texts will be sent through this number and all commands are to be sent to this number.
You will receive a text stating that the transaction was successful within 2 minutes of sending the request.
In the case of a Savings account you send the following command:
BALS (alias on the account) i.e. BAL SAVINGS
For Chequing accounts:
BALC (alias on the account) i.e. BAL CHEQUING
Yes, at least the first letter of the command must be upper case.
It should not take more than 2 minutes.
GIVE (Peer’s nickname) i.e. GIVE John
PAY (Merchant’s nickname) i.e. PAY VINLEC01
TRANSFER (Transfer’s nickname) i.e. TRANSFER SAVINGS
On the web portal or on the mobile app, ensure that the merchant/utility you wish to pay has the “Enable Pay by Text” box ticked and the “Default amount” box is populated.
On the web portal or on the mobile app, ensure that the go to “Transfers by Text” and add the transfer you may wish to perform, ensure that the “Default amount” box is populated.
On the web portal or on the mobile app, ensure that the Peer you wish to send monies to has the “Enable Pay by Text” box ticked and the “Default amount” box is populated.
